- The customer has the right to return or exchange the products within 7 days from the date of receiving the order, provided that the product is in its original condition when purchased (in its closed packaging with all its accessories), and the customer bears the shipping costs in full.
- In the event that the customer receives a damaged or defective product or a manufacturing defect from the first use of the product, please contact us directly within a maximum of 7 days from the date of receipt of the order via the number 0555028671 or email: [email protected] and the store will bear the costs of returning the damaged product, Provided that all product accessories, including its box, are present in order to replace the product and re-ship the new product through the shipping company.
- In the event of a malfunction during the warranty period specified for the product and the receipt of the order exceeds 7 days after using the product, the damaged product will be replaced with a new product of the same type directly. In the event that the product is not available, the customer will be compensated with another alternative product and in the event the customer desires this option, or he is given a voucher for the same value of the product to be used at any time through the access online store. The replacement product will then be shipped by Access Store and the entire shipping costs will be borne by the customer.
- In the event that a product arrives that does not match the product that was ordered from the store and the error was from the arrival store, the arrival store will bear all shipping costs and replacement of the product after the product is returned in its original condition and with all its accessories from the customer by shipping it through the shipping company.
Security:
- The warranty on all electronic devices is the warranty of the product agent and for the period shown below the product description: one or two years from the date of purchase. The purchase invoice must be presented or the order number must be provided to us, provided that all product accessories, including its box, are present.
- Warranty does not cover misuse, breakage, cutting, failure to follow operating instructions, use with incompatible accessories, or exposure to water if it is not waterproof.
- The warranty does not include accessories such as cases, stickers and other non-electronic products.
Apply for a replacement or return:
Use this form for support and assistance with exchanges and returns.
Our customer service team will contact you during official business hours to process your request.
